Metrics or Impact – What is it for PR?
Traditionally PR has always struggled to prove its value in business communication campaigns by nature of intangibility. Circulation figures, advertising values, and formulated metrics definitely quantify the efforts but how do you measure consumer engagement and brand awareness- Got us thinking!
Now that we’re in an age of digitally influenced consumerism, Blogger and Influencer Management is a huge responsibility in addition to media management. So going beyond the multiplication algorithms of trade, lifestyle, and finance media; PR impressions can now be tracked by the number of times a post/article/blog was read and shared. Oh thanks, technology for making it that simple!
Gathering data, consumer metrics, etc. is fine but extracting salient insights is a greater aspect of measuring impact. We can’t thank social media enough for bridging the gap between brands and followers. From Facebook, Instagram to Twitter; these platforms provide an opportunity to directly connect, chat and engage with consumers. So, in this case, it makes sense to collate likes, shares, followers, views, friends, and fans and then combine it with PR metrics data to understand the impact.
As an agency, we believe that it is imperative that clients and brands take contextual measurement seriously. Exposure in an isolated medium or an out of context platform has no meaning even though they might add up to the number of brand impressions per month. Analysis of direct competition, overall market places, and engagement on common platforms could give more of a real picture than otherwise. For instance, a new product launch news item that appears in a special edition of market reviews along with competitors will fetch the same number of viewers as that of your competition.
Role of PR Professionals…
As PR professionals we are always trying to churn out the best content for our clients. In an increasingly competitive landscape, it has now become imperative for us to ensure that the content provided also translates into valuable content in the press and on social media platforms. Did the editor mention the brand’s key focus? Was the messaging in line with the brand’s sentiments? Was there a mention of the spokesperson along with picture and designation?; are some of the questions clients should be taking into consideration.
Measuring the value of PR has come of age and showing how PR activity outcomes can drive business objections will also elevate the importance of discipline on either end of the teams.